May 31st, 2022
Hi Fellow Coin Traders,
This is founder and CEO Cody Curran here. Just giving you another quick update on the current status of Coin Trader, our recent move, and on recent order delivery times hiccups.
As we aggressively grow and expand the Coin Trader community, we are upgrading everything that goes into providing a world-class experience for you, the customer. That means supplier relationships, continually improving product quality, and expansion into a new physical location.
We have just moved into a new warehouse in sunny Las Vegas, so there have been some technical issues with suppliers and inventory being sent to the wrong addresses, causing delays in orders. You know, all the fun things that come along with moving the location of a business!
Along those lines, we extend our deepest apologies for the recent disruption in customer experience and delivery times. As of May 2022 are we are working on finding some new vendors that will help increase both product quality and delivery times.
Current estimated delivery time is anywhere from 5 to 21 business days. Before the end of July, order times should be back to their normal 3 to 5 business days.
If you have an outstanding order, and have not received your shipping confirmation number yet, rest assured that we are working on getting the majority of your orders out later this week or early next.
I fully realize that we keep extending this date, and we are just giving our best estimates as we receive updates from our current suppliers.
We will continue to keep you updated as often as possible, and keep working diligently to get our delivery experience and order times.
We aim to be as transparent as possible when it comes to what is going on internally with Coin Trader Online as we grow, as well as product quality, order times, and much more.
As we round out this transition to the new office we will be back to normal and ready to deliver a world class coin and bullion collecting experience!
Thank you for your continued support,